Privacy Policy

Avalon Healing Center’s Privacy Policy

Effective Date: January 1, 2026

Avalon Healing Center (“Avalon,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, online forms, event registrations, virtual trainings, donations, employment opportunities, volunteer inquiries, and other interactions with our organization.

Information We Collect

Depending on how you interact with us, we may collect the following information.

Information You Provide

  • Name
  • Email address
  • Telephone number
  • Mailing address
  • Employer or organization
  • Professional title
  • Event registration information
  • Continuing Education (CE) information
  • Donation information
  • Volunteer information
  • Employment application materials
  • Messages or inquiries you send us
  • Survey responses
  • Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of access
  • Cookie and analytics information

How We Use Your Information

We use personal information to:

  • Respond to inquiries.
  • Register participants for trainings, webinars, and events.
  • Communicate event updates and reminders.
  • Process donations.
  • Administer volunteer and employment applications.
  • Issue Continuing Education (CE) certificates.
  • Maintain attendance records.
  • Improve our website and services.
  • Comply with legal, regulatory, contractual, accreditation, and grant reporting requirements.
  • Protect the security of our systems.
  • Prevent fraud or misuse.
  • Send newsletters and organizational updates to individuals who subscribe or otherwise consent to receive communications.

We collect only the information reasonably necessary to fulfill these purposes.

Technology Service Providers

Avalon Healing Center works with trusted third-party service providers to help us operate our programs and services.

These providers may include:

  • Bloomerang for donor and constituent relationship management.
  • Mailchimp for newsletters, email communications, event announcements, and subscription management.
  • Google Forms for registrations, surveys, applications, and information collection.
  • Google Analytics for website analytics.
  • Zoom for virtual meetings, webinars, trainings, and educational events.
  • Secure third-party payment processors for online donations.
  • Website hosting providers and information technology vendors.

These providers process personal information only as necessary to provide services on our behalf and maintain their own privacy and security practices.

Zoom Trainings, Webinars, and Virtual Events

Avalon Healing Center uses Zoom and similar virtual meeting platforms to host educational events, webinars, trainings, community presentations, meetings, and professional development opportunities.

By registering for or attending a virtual event, you acknowledge that:

  • Registration information is used to administer the event.
  • Zoom may collect information according to its own Privacy Statement and Terms of Service.
  • Participant names, profile photos, chat messages, and questions may be visible to presenters or other attendees depending on the event settings.
  • Certain trainings may be recorded. When recording is enabled, participants will be notified at the beginning of the session.
  • Recordings may include presenter audio, video, presentation materials, screen sharing, and chat content.
  • Participants may choose to disable their camera and microphone when appropriate.

For the privacy and safety of all participants, Avalon reserves the right to disable participant microphones, cameras, screen sharing, chat, file transfers, private messaging, or other interactive features during virtual events when appropriate. Participants who engage in disruptive, inappropriate, or unsafe behavior may be removed from an event at Avalon’s discretion.

No Client Relationship

Participation in any Avalon webinar, educational presentation, training, conference, virtual meeting, or community event does not establish a client, advocate, counselor, therapist, medical provider, or attorney-client relationship with Avalon Healing Center.

Attendance at an educational event does not constitute a request for services or enrollment in any Avalon program.

Individuals seeking confidential survivor services should contact Avalon directly through our designated service channels rather than through Zoom chat, webinar questions, registration forms, or other public event features.

Educational content provided during trainings is for informational purposes only and should not be considered legal advice, medical advice, mental health treatment, crisis intervention, or advocacy services.

Participants are encouraged not to disclose confidential personal information, details regarding sexual assault, protected health information, or other sensitive information during public trainings or webinars.

Continuing Education (CE) Programs

Some Avalon trainings provide Continuing Education (CE) credit for eligible professionals.

When CE credit is offered, Avalon may collect information necessary to verify attendance and issue certificates, including:

  • Name
  • Professional credentials
  • Employer or organization
  • Professional license number (when required)
  • Email address
  • Attendance duration
  • Completion of evaluations or assessments

This information is used solely to administer CE programs, issue certificates, respond to verification requests, maintain accreditation records, and comply with accrediting body requirements.

Attendance records may be retained for the period required by the applicable accrediting organization or licensing authority.

Client Confidentiality

Avalon Healing Center provides confidential services to survivors of sexual assault and other crimes.

This Privacy Policy applies to information collected through our public-facing website and administrative operations.

Information collected in connection with counseling, advocacy, forensic nursing, medical services, crisis intervention, or other direct survivor services is governed by applicable federal and state law, professional ethical standards, funding requirements, and Avalon’s internal confidentiality policies.

Safety and Confidential Communications

To protect the privacy and safety of survivors:

  • Please do not submit detailed information regarding an assault or other highly sensitive personal information through general website contact forms, event registration forms, or public webinar features.
  • Email and standard online forms may not be appropriate methods for communicating confidential or time-sensitive information.
  • Individuals seeking confidential services should contact Avalon directly using the contact information provided for survivor services on our website.
  • If you are experiencing an emergency or are in immediate danger, call 911 or your local emergency services.

Donations

When you make a donation, we may collect:

  • Name
  • Contact information
  • Donation amount
  • Transaction information
  • Payment confirmation

Online payment transactions are processed through secure third-party payment processors. Avalon does not store complete payment card numbers on its systems.

Employment and Volunteer Applications

If you apply for employment or volunteer opportunities, we may collect:

  • Resume
  • Cover letter
  • Employment history
  • Education
  • Certifications
  • References
  • Background information as permitted by law
  • Other information relevant to evaluating your application

Application materials are retained in accordance with applicable laws and Avalon’s records retention practices.

Cookies and Analytics

Avalon uses cookies and similar technologies to improve the functionality of our website and better understand how visitors use our online resources.

Our website uses Google Analytics, which may collect information such as:

  • Pages visited
  • Time spent on pages
  • Device type
  • Browser type
  • Operating system
  • Approximate geographic location
  • Referral source

This information helps us evaluate website performance and improve the accessibility and usefulness of our website.

Google Analytics does not provide Avalon with information that directly identifies individual visitors.

You may configure your browser to reject cookies or install Google’s Analytics Opt-out Browser Add-on if you prefer not to have your website activity included in analytics reporting.

Email Communications

If you subscribe to our mailing list or register for communications, we may send:

  • Organization updates
  • Educational resources
  • Event announcements
  • Training opportunities
  • Fundraising communications
  • Newsletters

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Information Sharing

Avalon Healing Center does not sell your personal information.

We may share information only when necessary with:

  • Technology service providers
  • Website hosting providers
  • Payment processors
  • Email communication providers
  • Video conferencing providers
  • Government agencies when required by law
  • Accrediting organizations for Continuing Education programs
  • Grant funders when reporting is contractually required (typically in aggregate or de-identified form unless participant-level reporting has been disclosed and is required)

Data Security

Avalon implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Despite these safeguards, no method of transmitting information over the Internet or storing electronic information is completely secure.

Data Retention

We retain personal information only as long as necessary to:

  • Provide requested services
  • Administer events and trainings
  • Issue Continuing Education certificates
  • Maintain business records
  • Meet legal and regulatory obligations
  • Satisfy grant and accreditation requirements
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending on the type of information involved.

Your Privacy Choices

You may:

  • Decline to provide personal information, recognizing that certain services may not be available.
  • Unsubscribe from newsletters or marketing communications.
  • Request correction of inaccurate information.
  • Request deletion of information where permitted by law.
  • Configure your browser to reject cookies.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Know what personal information we collect.
  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information, subject to legal exceptions.
  • Limit certain uses of sensitive personal information where applicable.
  • Not be discriminated against for exercising your privacy rights.

Avalon Healing Center does not sell or share personal information for cross-context behavioral advertising as defined by California law.

Requests may be submitted using the contact information below.

European Economic Area, United Kingdom, and Switzerland (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal information only when we have a lawful basis to do so, including:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Legitimate organizational interests that do not override your rights

You may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion.
  • Restrict processing.
  • Object to certain processing.
  • Request data portability.
  • Withdraw consent where applicable.
  • Lodge a complaint with your local supervisory authority.

International Visitors

Avalon Healing Center is located in the United States.

If you access our website from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country of residence.

Where required, Avalon will implement appropriate safeguards for international data transfers.

Children’s Privacy

Our public website and educational programming are not directed toward children under the age of 13 without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children through our public website except where legally authorized and appropriate for our services.

Third-Party Websites

Our website may contain links to external websites. Avalon Healing Center is not responsible for the privacy practices or content of third-party websites.

Users are encouraged to review the privacy policies of any external websites they visit.

Accessibility

Avalon Healing Center is committed to providing an accessible website for all users.

If you experience difficulty accessing information on our website or require this Privacy Policy in an alternative format, please contact us.

Changes to This Privacy Policy

Avalon Healing Center may update this Privacy Policy from time to time.

When changes are made, the revised version will be posted on this page with an updated Effective Date.

Contact Us

Avalon Healing Center
601 Bagley Street
Detroit, MI 48226

Phone: (313) 964-9701
Email: info@avalonhealing.org
Website: https://www.avalonhealing.org